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Hairdressing academy offering NVQ hairdressing apprenticeships
12 years
by jodiesmitham
in NVQ Courses News
70 apprenticeships are being offered in Birmingham by a hair academy, Francesco Group, who have opened a training facility.
The academy will be located on New Birmingham Street in Birmingham.
The academy are offering the following apprenticeships:
50 apprenticeships offering a two year course, qualifying in NVQ level 2 Hairdressing
20 apprenticeships offering experience on the job as a hairdresser.
The start of the course will start in September 2012.
NVQ courses ARE the way to go…
12 years
According to principal of John Ruskin College, Croydon, it was the correct decision to park A levels and offer vocational courses to young students. Tim Eyton-Jones decided back in 2010 that students would be better off participating in NVQs such as hair, beauty, business and administration and media.
As we know, NVQ courses enable students to gain experience in their chosen subjects and during this unstable economy vocational subjects are worth so much more than academic subjects.
Mr Eyton-Jones wants to continue to improve on these skills and realises that these core skills are crucial in every day life i.e. how to deal with staff, how to organise your time, managements, dealing with customers or work colleagues. It’s these core skills which a number of young graduates are lacking in, so I hope other colleges will also follow suit and offer NVQs more and more.
John Ruskin College have pulled out the stops to help students in the working environment.The college has created a broadcasting centre akin to the BBC newsroom, a replica nursery for NVQ childcare courses and even a salon for hair a beauty courses.
Macs are also being provided, stepping away from the typical PC environment of the classroom.
Active IQ Level 3 NVQ Diploma in Personal Training course
12 years
Introduction
The Active IQ Level 3 NVQ Diploma in Personal Training is on the Qualifications and Credit Framework. This qualification underpins the role of a Personal Trainer and enables learners to prove competence in the workplace. This NVQ qualification gives learners the opportunity to demonstrate their knowledge and skills to work with individual and groups of clients in a personal training setting.
Qualification structure and credit value
Learners must achieve 9 mandatory units (48 credits) and may complete the additional units if appropriate.
Mandatory Units
Learners must complete all 9 mandatory units (credit value required; Minimum 48, Maximum 48)
- Unit 1 – Reflect on and develop own practice in providing exercise and physical activity (F/601/7362) – this unit is worth 4 credits
- Unit 2 – Principles of exercise, fitness and health (A/600/9017) – this unit is worth 4 credits
- Unit 3 – Promote health, safety and welfare in active leisure and recreation (D/601/4484) – this unit is worth 4 credits
- Unit 4 – Anatomy and physiology for exercise and health (A/600/9051) – this unit is worth 6 credits
- Unit 5 – Motivate clients to maintain long terms adherence to exercise and physical activity (K/601/7758) – this unit is worth 4 credits
- Unit 6 – Evaluate exercise and physical activity programmes (M/601/7759) – this unit is worth 3 credits
- Unit 7 – Design, manage and adapt a personal training programme with clients (H/601/7760) – this unit is worth 6 credits
- Unit 8 – Deliver exercise and physical activity as part of a personal training programme (K/601/7761) – this unit is worth 10 credits
- Unit 9 – Apply the principles of nutrition to support client goals as part of an exercise and physical activity programme (M/601/7762) – this unit is worth 7 credits
Additional Unit
Learners may complete this additional unit although it does not form part of the mandatory requirements for this qualification.
Credit Value required: Maximum 5.
- Plan, market and sell services (T/601/7763) – this unit is worth 5 credits
Assessment
Internally assessed:
- Portfolio of Evidence
- Practical Demonstration / Assignment
- Coursework
For full details, including pricing and learning hours, please download Active IQ NVQ course PDF
Active IQ Level 3 NVQ Diploma in Leisure Management course
12 years
Introduction
This qualification is designed for learners to prove their competency, knowledge and skills in dealing with the performance of other staff, the well-being and safety of customers, as well as the day-to day operation of a sport and recreation facility.
Entry requirements
There are no specific pre-requisite qualifications but there is an element of communication (discussing, presenting, reading and writing) involved and learners should have basic skills in communication pitched at Level 2. As this is a competency qualification learners need to be assessed in the workplace.
Qualification structure and credit value
The learner must achieve all 34 credits from all 11 mandatory units, plus a minimum of 2 credits from any Group A optional units, and a minimum of 5 credits from any Group B optional units.
Mandatory Units
The learner must achieve all 34 credits from all 11 mandatory units.
(download PDF below for more details on units)
Assessment
- Multiple Choice question paper • Worksheets
- Work Based Practical Observation
- Coursework/ portfolio of evidence
For full details, including pricing and learning hours, please download Active IQ NVQ course PDF
Active IQ Level 3 NVQ Diploma in Customer Service course
12 years
Introduction
This qualification recognises learners within a customer service environment. This qualification is based on the ICS National Occupational Standards at Level 3 and recognises occupational competence at this level. This qualification incorporates a choice of optional units which will enable learners to tailor the qualification to meet their needs.
Qualification structure and credit value
• The learner must achieve 12 credits from the Mandatory Units
• A further 30 credits must be achieved by completing a minimum of one unit from each Optional Group
• A minimum of 22 credits must be at Level 3 or above.
Mandatory units
All learners must successfully achieve 12 credits from the following mandatory units:
- Demonstrate understanding of customer service (K/601/1622) this unit is worth 6 credits
- Demonstrate understanding of the rules that impact on improvements in customer service (J/601/1627) this unit is worth 6 credits.
Optional Units
Learners must achieve a further 30 credits by completing a minimum of one unit from each of the following optional groups:
Impression and Image
- Communicate effectively with customers (R/601/1212) this unit is worth 5 credits
- Give customers a positive impression of yourself and your organisation (L/601/0933) this unit is worth 5 credits
- Promote additional services or products to customers (D/601/0936) this unit is worth 6 credits
- Process information about customers (H/601/1215) this unit is worth 5 credits
- Live up to the customer service promise (M/601/1217) this unit is worth 6 credits • Make customer service personal (T/601/1218) this unit is worth 6 credits
- Go the extra mile in customer service (M/601/1220) this unit is worth 6 credits
- Deal with customers face to face (T/601/1221) this unit is worth 5 credits
- Deal with incoming telephone calls from customers (F/601/1223) this unit is worth 5 credits
- Make telephone calls to customers (J/601/1224) this unit is worth 6 credits
- Deal with customers in writing or electronically (R/601/1226) this unit is worth 6 credits
- Use customer service as a competitive tool (D/601/1228) this unit is worth 8 credits
- Organise the promotion of additional services or products to customers (D/601/1231) this unit is worth 7 credits
- Build a customer service knowledge set (K/601/1233) this unit is worth 7 credits
- Champion customer service (T/601/1235) this unit is worth 10 credits
- Make customer service environmentally friendly and sustainable (F/601/1237) this unit is worth 11 credits
Delivery
- Do your job in a customer-friendly way (A/601/1205) this unit is worth 5 credits
- Deliver reliable customer service (J/601/1210) this unit is worth 5 credits
- Deliver customer service on your customer’s premises Y/601/1213) this unit is worth 5 credits
- Recognise diversity when delivering customer service (K/601/1216) this unit is worth 5 credits
- Deal with customers across a language divide (A/601/1219) this unit is worth 8 credits
- Use questioning techniques when delivering customer service 9A/601/1222) this unit is worth 4 credits
- Deal with customers using bespoke software (L/601/1225) this unit is worth 5 credits
- Maintain customer service through effective hand over (Y/601/1227) this unit is worth 4 credits
- Deliver customer service using service partnerships (H/601/1229) this unit is worth 6 credits
- Organise the delivery of reliable customer service (Y/601/1230) this unit is worth 6 credits
- Improve the customer relationship (H/601/1232) this unit is worth 7 credits
- Maintain and develop a healthy and safe customer service environment (M/601/1234) this unit is worth 8 credits
- Plan, organise and control customer service operations (A/601/1236) this unit is worth 10 credits
- Review the quality of customer service (J/601/1238) this unit is worth 8 credits
- Build and maintain effective customer relations (L/601/1239) this unit is worth 8 credits
- Deliver seamless customer service with a team (F/601/1240) this unit is worth 8 credits
Handling Problems
- Resolve customer service problems (M/601/1511) this unit is worth 6 credits
- Deliver customer service to difficult customers (T/601/1512) this unit is worth 6 credits
- Monitor and solve customer service problems (J/601/1515) this unit is worth 6 credits
- Apply risk assessment to customer service (D/601/1519) this unit is worth 10 credits
- Process customer service complaints (D/601/1522) this unit is worth 6 credits Handle referred customer complaints
- Handle referred customer complaints (K/601/1524) this unit is worth 10 credits Development and Improvement
- Develop customer relationships (T/601/1526) this unit is worth 6 credits
- Support customer service improvements (A/601/1530) this unit is worth 5 credits
- Develop personal performance through delivering customer service (R/601/1534) this unit is worth 6 credits
- Support customers using on-line customer services (H/601/1540) this unit is worth 5 credits
- Buddy a colleague to develop their customer service skills (M/601/1542) this unit is worth 5 credits
- Develop your own customer service skills through self-study (R/601/1548) this unit is worth 6 credits
- Support customers using self-service technology (Y/601/1549) this unit is worth 5 credits
- Work with others to improve customer service (D/601/1553) this unit is worth 8 credits
- Promote continuous improvement (H/601/1554) this unit is worth 7 credits
- Develop your own and others’ customer service skills (K/601/1555) this unit is worth 8 credits
- Lead a team to improve customer service (H/601/1568) this unit is worth 7 credits
- Gather, analyse and interpret customer feedback (H/601/1571) this unit is worth 10 credits
- Monitor the quality of customer service transactions (T/601/1574) this unit is worth 7 credits
- Implement quality improvements to customer service (L/601/1578) this unit is worth 10 credits
- Plan and organise the development of customer service staff (L/601/1581) this unit is worth 9 credits
- Develop a customer service strategy for a part of an organisation (M/601/1587) this unit is worth 11credits
- Manage a customer service award programme (A/601/1592) this unit is worth 7 credits
- Apply technology or other resources to improve customer service (Y/601/1597) this unit is worth 11 credits
- Review and re-engineer customer service processes (R/601/1601) this unit is worth 11 credits
- Manage customer service performance (K/601/1605) this unit is worth 7 credits
Assessment
Internally assessed:
- Portfolio of evidence
- Practical demonstration / Assignment
- Coursework
For full details, including pricing and learning hours, please download Active IQ NVQ course PDF
NVQ Level 2 in Health & Social Care
12 years
NVQ Level 2 in Health and Social Care
What NVQ level should I be at?
An NVQ level 2 in Health and Social Care is the level of the following roles:
– healthcare assistants/support workers employed in acute health environments
– healthcare assistants/support workers employed in community and primary care environments
– care assistants/key workers employed in residential settings
– care assistants/key workers employed in domiciliary services
– care assistants/key workers employed in day services
– support workers employed in supported living projects
– community based care assistants/key workers including those employed in specialist areas such as dementia and learning disabilities.
– Personal assistants employed by the individual they support or their families
Recommended book:
NVQ/SVQ Level 2 Health and Social Care Candidate Handbook (NVQ/SVQ Health and Social Care)
Author Yvonne Nolan really captures the necessary performance criteria for this course and details how to prepare for assessment, what you should know and the trends in health and social care. The book is fully illustrated and extremely easy to follow, making this book one of our favourites.
What types of tasks will be required for NVQ Level 2 in Health and Social Care?
Essential:
Identify all sorts of hazards in the workplace
Assess risk levels and recommend action plans
Review your workplace assessment of risks
Carry out specific plan of care activities
Provide feedback on care activities
Contribute to revisions of care activities plan
Communicate with specific individuals
Access/update reports and records
Listen to individuals’ questions or concerns
Support individuals in the way they prefer
Treat people with respect
Assist in protecting individuals
Typical optional units:
Support individuals in how to obtain, store and prepare food
Support individuals in how to obtain household goods
Help others keep their homes safe and secure as well as healthy
Support others to maintain mobility
Support individuals to go to the toilet and getting dressed
Support others in moving from one place to another
Help those who are undertaking medical examinations or recovering from treatments
Recognising and dealing with risks of harm and abuse
Help maintain materials or equipment