Your NVQ Courses Information Hub
NVQ Level 3
All details about NVQ level 3 courses. NVQ Level 3 candidates must be able to demonstrate competence involving applied knowledge in performing a broad range of non-standard, complex work tasks. There is significant responsibility at this level with a focus on guiding others.
NVQ Level 3 Hairdressing
13 years
This is a more advanced hairdressing course, where you will be expected to be a proficient hairdresser.
Entry requirements for the NVQ Level 3 Hairdressing will be an NVQ Level 2 Hairdressing diploma/qualification. You will usually complete this course in order to run your own salon or simply to advance your skills.
Recommended book:
The S/NVQ Level 3 Hairdressing with Barbering Units is an excellent book in detailing what is required for an NVQ Level 3 Hairdressing. It details the work environment and the key skills required to obtain your level 3, along with how assessment is carried out. The book is extremely easy to follow and provides lots of graphics. The authors have also written other hair and salon guides, equally as brilliant.
Most NVQ providers will expect you to complete the following units of the course:
– Maintaining health and safety within the workplace – especially being aware of liquids and cables on the floor as well as toxic chemicals that can be used in a salon.
– Cutting hair creatively using a variety of techniques
– Dying hair using various techniques
– Providing consultation services
Example optional units the NVQ provider will require you to complete are shown below:
– Style hair creatively
– Ability to use hair extensions
– Hair and scalp treatments
– Perm all types of hair
What does the course involve?
Detailed records of your tasks is essential with witness testimonies confirming you performed these tasks. You may be given assignments and asked to sit written tests. Keeping a portfolio is essential, which documents all evidence and tasks related to your course (guidance on keeping a portfolio). You can also submit evidence of work/tasks carried out prior to your course.
The course will usually last a year, but can take up to 2 years.
After an NVQ Level 3 Hairdressing?
You can become a consultant, work as a senior hairdresser within a salon or even become an NVQ Assessor.
NVQ Level 3 Beauty Therapy
13 years
An NVQ Level 3 in Beauty Therapy will be more advanced and will require more advanced experience within this field.
Take me to NVQ Level 2 Beauty Therapy
Typical mandatory units:
– Electrical treatments (face and body)
– Body massage
– Health and safety in the workplace
– Promoting the beauty therapy business
Typical optional units:
– Airbrush make up techniques
– Indian head massage
– Intimate waxing services
– Stone therapy
– Eyelash exentions
NVQ Level 3 Nail Technician Services
13 years
This level is the more advanced for the NVQ course in Nail Technician Services. Beauty therapy NVQ courses are becoming more popular amongst beauty therapists.
Take me to NVQ Level 2 Nail Technician Services
Typical mandatory units:
– Design nail artwork
– Repairing artificial nails
– Maintaining artificial nails
– Additional beauty products/services to clients
Typical optional units:
– Tanning treatments
– Legal requirements for nail care business
– Providing artwork/designs for nail techniques.
NVQ Level 3 Childcare – Questions to Consider
13 years
NVQ Level 3 Childcare
The relationship between child and adult is an extremely important one and as an NVQ Level 3 childcare course student, you will already be experienced in childcare to an extent. Children really do excel when they are in the correct environment where they feel respected and loved.
Some questions worth thinking about are:
– what settings can a child learn through play?
– How can a child feel welcome and appreciated in a particular setting?
– What bevahiour is appropriate and what is not?
– Every child will require different diplomacy skills, depending on age so how would you go about doing this?
– Children ask questions, so what is the best setting for them to feel comfortable to do so.
– Why is consistency so important for babies/children?
– How would you deal with various communication problems?
– If the child is finding difficulties with any of the above, how would you deal with the rest of the child’s family?
– What are the legal requirements of dealing with such issues?
– How would you deal with confidentiality?
– How would you identify a child at risk from harm?
Teaching Assistant Focus – www.tafocus.co.uk
NVQ course in Hairdressing – Level 1, 2 and 3
13 years
NVQ courses in Hairdressing
If you are working in the hair or barber industry, an NVQ course in Hairdressing will help enable you to pursue work in the fashion industry and hair salons.
NVQ Level 1 Hairdressing
Entry level
NVQ Level 2 Hairdressing
Those wishing to become certified
Hairdressers
NVQ Level 3 Hairdressing
Those wishing to become specialists,
maybe starting up their own salon
Typical mandatory Level 1 units:
– Be aware of health and safety within the workplace
– Ability to shampoo/condition hair
– Maintaining work areas
– Maintaining salon treatment work areas
Typical Level 1 optional units:
– Blow drying hair
– Assisting with hair dye
– Basic techniques of plaiting hair
– Removing hair extensions
– Reception duties
More details about the NVQ Level 1 in Hairdressing
Typical mandatory Level 2 units:
– Be aware of health and safety within the workplace
– Ability to shampoo/condition hair and treat the scalp.
– Cutting hair using basic techniques
– Dry and finish all types of hair
– Style hair
– Ability to dye hair
– Consulting with customers
Typical Level 2 optional units:
– Reception duties
– Promoting additional services
– Perming hair
– Ability to use hair extensions
More details about the NVQ Level 2 in Hairdressing
Typical mandatory Level 3 units:
– Maintaining health and safety within the workplace
– Be able to consult
– Cutting hair creatively
– Dying hair using various techniques
Typical optional Level 3 units:
– Style hair creatively
– Ability to use hair extensions
– Hair and scalp treatments
– Perm all types of hair
More details about the NVQ Level 3 in Hairdressing
Further information on hairdressing training
Active IQ Level 3 NVQ Diploma in Personal Training course
13 years
Introduction
The Active IQ Level 3 NVQ Diploma in Personal Training is on the Qualifications and Credit Framework. This qualification underpins the role of a Personal Trainer and enables learners to prove competence in the workplace. This NVQ qualification gives learners the opportunity to demonstrate their knowledge and skills to work with individual and groups of clients in a personal training setting.
Qualification structure and credit value
Learners must achieve 9 mandatory units (48 credits) and may complete the additional units if appropriate.
Mandatory Units
Learners must complete all 9 mandatory units (credit value required; Minimum 48, Maximum 48)
- Unit 1 – Reflect on and develop own practice in providing exercise and physical activity (F/601/7362) – this unit is worth 4 credits
- Unit 2 – Principles of exercise, fitness and health (A/600/9017) – this unit is worth 4 credits
- Unit 3 – Promote health, safety and welfare in active leisure and recreation (D/601/4484) – this unit is worth 4 credits
- Unit 4 – Anatomy and physiology for exercise and health (A/600/9051) – this unit is worth 6 credits
- Unit 5 – Motivate clients to maintain long terms adherence to exercise and physical activity (K/601/7758) – this unit is worth 4 credits
- Unit 6 – Evaluate exercise and physical activity programmes (M/601/7759) – this unit is worth 3 credits
- Unit 7 – Design, manage and adapt a personal training programme with clients (H/601/7760) – this unit is worth 6 credits
- Unit 8 – Deliver exercise and physical activity as part of a personal training programme (K/601/7761) – this unit is worth 10 credits
- Unit 9 – Apply the principles of nutrition to support client goals as part of an exercise and physical activity programme (M/601/7762) – this unit is worth 7 credits
Additional Unit
Learners may complete this additional unit although it does not form part of the mandatory requirements for this qualification.
Credit Value required: Maximum 5.
- Plan, market and sell services (T/601/7763) – this unit is worth 5 credits
Assessment
Internally assessed:
- Portfolio of Evidence
- Practical Demonstration / Assignment
- Coursework
For full details, including pricing and learning hours, please download Active IQ NVQ course PDF
Active IQ Level 3 NVQ Diploma in Leisure Management course
13 years
Introduction
This qualification is designed for learners to prove their competency, knowledge and skills in dealing with the performance of other staff, the well-being and safety of customers, as well as the day-to day operation of a sport and recreation facility.
Entry requirements
There are no specific pre-requisite qualifications but there is an element of communication (discussing, presenting, reading and writing) involved and learners should have basic skills in communication pitched at Level 2. As this is a competency qualification learners need to be assessed in the workplace.
Qualification structure and credit value
The learner must achieve all 34 credits from all 11 mandatory units, plus a minimum of 2 credits from any Group A optional units, and a minimum of 5 credits from any Group B optional units.
Mandatory Units
The learner must achieve all 34 credits from all 11 mandatory units.
(download PDF below for more details on units)
Assessment
- Multiple Choice question paper • Worksheets
- Work Based Practical Observation
- Coursework/ portfolio of evidence
For full details, including pricing and learning hours, please download Active IQ NVQ course PDF
Active IQ Level 3 NVQ Diploma in Customer Service course
13 years
Introduction
This qualification recognises learners within a customer service environment. This qualification is based on the ICS National Occupational Standards at Level 3 and recognises occupational competence at this level. This qualification incorporates a choice of optional units which will enable learners to tailor the qualification to meet their needs.
Qualification structure and credit value
• The learner must achieve 12 credits from the Mandatory Units
• A further 30 credits must be achieved by completing a minimum of one unit from each Optional Group
• A minimum of 22 credits must be at Level 3 or above.
Mandatory units
All learners must successfully achieve 12 credits from the following mandatory units:
- Demonstrate understanding of customer service (K/601/1622) this unit is worth 6 credits
- Demonstrate understanding of the rules that impact on improvements in customer service (J/601/1627) this unit is worth 6 credits.
Optional Units
Learners must achieve a further 30 credits by completing a minimum of one unit from each of the following optional groups:
Impression and Image
- Communicate effectively with customers (R/601/1212) this unit is worth 5 credits
- Give customers a positive impression of yourself and your organisation (L/601/0933) this unit is worth 5 credits
- Promote additional services or products to customers (D/601/0936) this unit is worth 6 credits
- Process information about customers (H/601/1215) this unit is worth 5 credits
- Live up to the customer service promise (M/601/1217) this unit is worth 6 credits • Make customer service personal (T/601/1218) this unit is worth 6 credits
- Go the extra mile in customer service (M/601/1220) this unit is worth 6 credits
- Deal with customers face to face (T/601/1221) this unit is worth 5 credits
- Deal with incoming telephone calls from customers (F/601/1223) this unit is worth 5 credits
- Make telephone calls to customers (J/601/1224) this unit is worth 6 credits
- Deal with customers in writing or electronically (R/601/1226) this unit is worth 6 credits
- Use customer service as a competitive tool (D/601/1228) this unit is worth 8 credits
- Organise the promotion of additional services or products to customers (D/601/1231) this unit is worth 7 credits
- Build a customer service knowledge set (K/601/1233) this unit is worth 7 credits
- Champion customer service (T/601/1235) this unit is worth 10 credits
- Make customer service environmentally friendly and sustainable (F/601/1237) this unit is worth 11 credits
Delivery
- Do your job in a customer-friendly way (A/601/1205) this unit is worth 5 credits
- Deliver reliable customer service (J/601/1210) this unit is worth 5 credits
- Deliver customer service on your customer’s premises Y/601/1213) this unit is worth 5 credits
- Recognise diversity when delivering customer service (K/601/1216) this unit is worth 5 credits
- Deal with customers across a language divide (A/601/1219) this unit is worth 8 credits
- Use questioning techniques when delivering customer service 9A/601/1222) this unit is worth 4 credits
- Deal with customers using bespoke software (L/601/1225) this unit is worth 5 credits
- Maintain customer service through effective hand over (Y/601/1227) this unit is worth 4 credits
- Deliver customer service using service partnerships (H/601/1229) this unit is worth 6 credits
- Organise the delivery of reliable customer service (Y/601/1230) this unit is worth 6 credits
- Improve the customer relationship (H/601/1232) this unit is worth 7 credits
- Maintain and develop a healthy and safe customer service environment (M/601/1234) this unit is worth 8 credits
- Plan, organise and control customer service operations (A/601/1236) this unit is worth 10 credits
- Review the quality of customer service (J/601/1238) this unit is worth 8 credits
- Build and maintain effective customer relations (L/601/1239) this unit is worth 8 credits
- Deliver seamless customer service with a team (F/601/1240) this unit is worth 8 credits
Handling Problems
- Resolve customer service problems (M/601/1511) this unit is worth 6 credits
- Deliver customer service to difficult customers (T/601/1512) this unit is worth 6 credits
- Monitor and solve customer service problems (J/601/1515) this unit is worth 6 credits
- Apply risk assessment to customer service (D/601/1519) this unit is worth 10 credits
- Process customer service complaints (D/601/1522) this unit is worth 6 credits Handle referred customer complaints
- Handle referred customer complaints (K/601/1524) this unit is worth 10 credits Development and Improvement
- Develop customer relationships (T/601/1526) this unit is worth 6 credits
- Support customer service improvements (A/601/1530) this unit is worth 5 credits
- Develop personal performance through delivering customer service (R/601/1534) this unit is worth 6 credits
- Support customers using on-line customer services (H/601/1540) this unit is worth 5 credits
- Buddy a colleague to develop their customer service skills (M/601/1542) this unit is worth 5 credits
- Develop your own customer service skills through self-study (R/601/1548) this unit is worth 6 credits
- Support customers using self-service technology (Y/601/1549) this unit is worth 5 credits
- Work with others to improve customer service (D/601/1553) this unit is worth 8 credits
- Promote continuous improvement (H/601/1554) this unit is worth 7 credits
- Develop your own and others’ customer service skills (K/601/1555) this unit is worth 8 credits
- Lead a team to improve customer service (H/601/1568) this unit is worth 7 credits
- Gather, analyse and interpret customer feedback (H/601/1571) this unit is worth 10 credits
- Monitor the quality of customer service transactions (T/601/1574) this unit is worth 7 credits
- Implement quality improvements to customer service (L/601/1578) this unit is worth 10 credits
- Plan and organise the development of customer service staff (L/601/1581) this unit is worth 9 credits
- Develop a customer service strategy for a part of an organisation (M/601/1587) this unit is worth 11credits
- Manage a customer service award programme (A/601/1592) this unit is worth 7 credits
- Apply technology or other resources to improve customer service (Y/601/1597) this unit is worth 11 credits
- Review and re-engineer customer service processes (R/601/1601) this unit is worth 11 credits
- Manage customer service performance (K/601/1605) this unit is worth 7 credits
Assessment
Internally assessed:
- Portfolio of evidence
- Practical demonstration / Assignment
- Coursework
For full details, including pricing and learning hours, please download Active IQ NVQ course PDF
NVQ Level 3 in Business and Administration
13 years
NVQ Level 3 in Business and Administration
As mentioned previously, a course in Business and Administration will help develop a number of administrative skills within many companies. The key is good organisational and technical skills along with good communication and management.
You would be required to get through two main (core) units:
– employment within a business setting
– following duties within your place of work
Other units will be similar to these:
– Organising travel and accommodation as well as diaries.
– Assimilating notes from a variety of sources.
– Reducing the risks to safety and health
– Looking after and supervising customer relationships
– Researching and reporting data
– Giving presentations and arranging events
Recommended books:
S/NVQ Level 3 Business & Administration Student Book (S/NVQ Business & Administration)
Business and Administration NVQ: Level 3
NVQ/SVQ Level 3 Business & Administration Candidate Handbook (NVQ Administration)
More information: