NVQ Level 2

All details about NVQ level 2 courses. NVQ level 2 candidates should be able to demonstrate competence involving applied knowledge in performing multiple significant work tasks. Working in teams is a requirement at this level.

NVQ Level 2 course in Team Leading

NVQ Level 2 Team Leading

So you can motivate a team and identify people’s skills within your company? An NVQ Level 2 in Team Leading could be a great start in leading a team!

This will be your first step into management and you’ll need to learn key leadership skills.

For this course, you will need to demonstrate the following:

  • How to build a successful team
  • Communicating with others professionally
  • Motivating and improving morale
  • Be aware of health and safety
  • Manage team resources
  • Setting priorities and managing stress
  • Develop the team and work on approachability
  • How to deal with problems and conflict
  • Building trust and providing direction to staff

Typically the core four units of this course will include:

-creating productive relationships
-team leadership
-awareness of health and safety
-management of a team

Optional units will include:

-allocating work across the team
-innovation within the team
-learning opportunities
-customer service issues

NVQ Level 2 in Business and Administration

NVQ Level 2 in Business and Administration

As mentioned before, an NVQ course in Business and Administration will help develop a number of administrative skills within many businesses – from a secretary to a managerial position. The key is good organisational and technical skills along with good communication and management.

You would be required to get through two main (core) units:

– employment within a business setting

– following duties within your place of work


There are also optional units which include:

– looking after diaries and customer relationships

– communicating with any visitors, travel and booking accomodation

– archiving data and organising meetings

– operating various office equipment such as phones, faxes etc.

– preparing copy from shorthand, notes and recorded audio.

– preparing other documents as required.


City & Guilds Business Administration Level 2

The Open University

NVQ Course in Business and Administration – Level 2, Level 3 and Level 4

An NVQ Business and Administration course will enable you to build on skills required fora whole range of administrative roles within many industries – from a secretary to a managerial position. Administrative roles can be pretty challenging, requiring good organisational and technical skills along with good communication and management.


NVQ courses Level 2 Business and Administration

Types of roles include secretarial and administrative, looking after administration tasks such as diary management and preparing documents.


NVQ courses Level 3 Business and Administration

Roles include those using software that’s quite advanced and supervising colleagues.


NVQ courses Level 4 Business and Administration

Your role would need to be experienced and in a managerial role, looking after your department, budget negotiation, resource responsibilities and chairing meetings.




NVQ Level 3 and Level 2 in Childcare and Education

NVQ course in Childcare and Education

An NVQ in Childcare and Education is suited to those who are employed in the field of childcare. There are two popular levels – level 2 and level 3. Childcare covers children from birth to the time they are 16. It’s important to learn how to develop and support their emotional and physical needs at all ages. It’s also important to provide safe environments for them to learn and play, but also be aware of legal requirements around childcare.


NVQ Level 2 Childcare

Those who are working in supervisory roles such as childminders or playgroup assistants are best suited in gaining this qualification.

Typical areas you will work on are working with babies and young children, ensuring safety within the child’s environment. You will also work in a pre-school environment.

Recommended book:

S/NVQ Level 2 Children’s Care, Learning and Development: Candidate Handbook (S/NVQ Children’s Care Learning and Development)

We recommend this book for an NVQ level 2 in Childcare. It’s comprehensive and easy to read, making it one of the best study guides for particular course.

This book will help with coursework and ensuring you understand what is required of you at this level.

Mandatory units:

– promoting positive relationships

– children’s rights

– supporting positive play

– developing healthy and safe environments for children

– encouraging learning and development

– children’s needs


Optional units:

– Organising environments for children plus their families

– Assessing children’s progress

– Supporting children under three

– Supporting children with learning difficulties

– Promoting well being of the child

– Working in a team



NVQ Level 3 Childcare

More senior childcare works are suited to this qualification, with lots of childminding experience. The tasks involved with an NVQ level 3 in childcare include special needs of children, family support and day care.

Recommended book:

S/NVQ Level 3 Children’s Care, Learning and Development: Candidate Handbook (S/NVQ Children’s Care Learning and Development)

We recommend this excellent study guide for an NVQ level 3 in Childcare. This book/CD ROM is the most up to date and enables you to understand the course very easily. We found this book easy to read and has helped many NVQ level 3 childcare students get through coursework.

Every chapter will provide you with questions and case studies. There are also multiple optional units since the revised edition.

Mandatory units include:

– developing positive relationships

– promoting children’s development

– protecting children’s rights

– maintaining healthy and safe environments for children

– legal requirements looking after children


Optional units include:

– planning positive environments for children and babies

– assessing progress for early education

– promoting positive behaviour

– maintaining childcare businesses

– childcare within the home

– promoting physical development of children

– promoting well being of children

– assessing children’s progress in accordance with early education frameworks

– team leadership

– physical care of children under three.

NVQ Level 2 in Health & Social Care

NVQ Level 2 in Health and Social Care


What NVQ level should I be at?

An NVQ level 2 in Health and Social Care is the level of the following roles:


– healthcare assistants/support workers employed in acute health environments

– healthcare assistants/support workers employed in community and primary care environments

– care assistants/key workers employed in residential settings

– care assistants/key workers employed in domiciliary services

– care assistants/key workers employed in day services

– support workers employed in supported living projects

– community based care assistants/key workers including those employed in specialist areas such as dementia and learning disabilities.

– Personal assistants employed by the individual they support or their families


Recommended book:

NVQ/SVQ Level 2 Health and Social Care Candidate Handbook (NVQ/SVQ Health and Social Care)

Author Yvonne Nolan really captures the necessary performance criteria for this course and details how to prepare for assessment, what you should know and the trends in health and social care. The book is fully illustrated and extremely easy to follow, making this book one of our favourites.



What types of tasks will be required for NVQ Level 2 in Health and Social Care?


Identify all sorts of hazards in the workplace
Assess risk levels and recommend action plans
Review your workplace assessment of risks
Carry out specific plan of care activities
Provide feedback on care activities
Contribute to revisions of care activities plan
Communicate with specific individuals
Access/update reports and records
Listen to individuals’ questions or concerns
Support individuals in the way they prefer
Treat people with respect
Assist in protecting individuals

Typical optional units:

Support individuals in how to obtain, store and prepare food
Support individuals in how to obtain household goods
Help others keep their homes safe and secure as well as healthy
Support others to maintain mobility
Support individuals to go to the toilet and getting dressed
Support others in moving from one place to another
Help those who are undertaking medical examinations or recovering from treatments
Recognising and dealing with risks of harm and abuse
Help maintain materials or equipment

NVQ Courses in Customer Service (4543)

NVQ Courses in Customer Service (4543)


Do you speak to customer service agents on the phone and think to yourself ‘I can do a much better job!’ or do you wonder if your calm, problem solving nature can be used in your working life? If so, then customer services may be one of the better NVQ courses to go for.


NVQ courses Level 2

(takes up to 6 months)

For front line operational customer service staff
The basics of customer service
How customers perceive the company through customer service
Organisational skills
Promoting services and products
Handling customer issues
Living up to promises


NVQ courses Level 3

(takes up to 6 months)

For supervisory and team leader roles
Rules and procedures
Going that extra mile
Improving relationships
Improving service or product delivery
Encouraging a reliable service


NVQ courses Level 4

(takes up to 12 months)

For managerial staff
Developing a healthy customer service working environment
Planning and organising operations
Constantly evaluating the levels of customer service
Developing further customer relationships
Supervising customer services teams
Developing strategies


NVQ courses Level 5

Senior management

NVQ Courses Electrician (2330)

NVQ Courses as an Electrician (2330)

Electricians (like plumbers) are essential for current living and will always be required for even the basic electrical problems such as installing a plug socket. An electrician’s job involves maintaining, testing and installing electrical systems – domestic or commercial. Strict health and safety guidelines have to be adhered to, so the responsibility of an electrician is crucial! Therefore, NVQ courses in the electrical industry is certainly recommended.

3% of the Gross Nationwide Production in Britain is accounted by the electric industry, so you may want to think about NVQ courses to become an electrician. As with plumbers, an electrician may want to start up his/her own business and will therefore require certification.


Typical salary: Approx £25k +

NVQ courses Level 1

Safety in an engineering environment
Developing communication skills
Using tools to make components
Wiring circuits
Experience with wiring support systems and electronic circuits


NVQ courses Level 2

Experience with multiple types of cables
Containment systems – conduit etc.
Knowledge of domestic and commercial environments
Testing and inspection
Electrical circuits and theory
Electrical systems maintenance
Developing health and safety awareness


NVQ courses Level 3

Developing further health and safety awareness
Correcting diagnosed faults
Installation of electrical wiring systems and enclosures
Connecting complex wiring systems
Installing and testing complex electrical systems
Communicating complex technical information to clients on all levels


NVQ Courses

NVQ Courses in Plumbing

NVQ Courses in Plumbing

Plumbing or heating engineers are (and always will be) in high demand. Building sector jobs have decreased due to the economy, but domestic demand will only increase – especially during the winter months when local plumbers work flat out on boiler repairs and installations. And what about kitchen/bathroom installations, radiator installations, leaking pipes, blocked drains and so forth?

Plumbers are pretty sure to be working every day of their working lives, particularly if they start up their own plumbing company. Therefore NVQ courses in plumbing are an excellent way to get yourself into this industry.

Good communication skills are recommended, as plumbers need to listen to clients and explain the job on all levels.

Salary: Plumbers can expect to earn over £20k when starting out, whilst some self-employed plumbers can earn in excess of £60k.


So what’s involved in an NVQ courses in plumbing?

NVQ courses Level 1

(Usually around 3 months part time)

Requires learning the very basics of plumbing to be in a good position to be in an apprentice.

Working within a safe environment
Installing/testing pipe systems
Rainwater pipes
Sanitary ware
Connecting or installing household appliances.
Installing outside taps
Solve blockage problems in sinks or rains.
Repairing pipes

NVQ courses Level 2

(usually a few years)

More advanced in plumbing techniques such as simple home appliance work.

Commissioning/Decommissioning Systems
Installing Systems
Building relationships with clients
Maintenance of Systems
System Efficiency
Sheet Weathering

NVQ courses Level 3

At this level, you would be required to take on commercial and advanced home plumbing, also developing skills in gas appliances. You would be required to complete this level in order to set up a business.

Technical cold/hot water systems
Systems planning
Technical sanitation systems
Heating systems
Practical tasks
Employment rights
Responsibilities of a plumber
Maintenance of systems
Continuation of relationship building with clients

NVQ courses

NVQ Courses in Health and Social Care

Are you always concerned about people’s well being? Are you working in healthcare and would like to obtain some official qualifications?

One of the most popular NVQ courses is Health and Social Care, designed to enable you to deliver care of an excellent standard, understand the responsibilities required and ensuring those in care are in a safe environment. Typically, these are the requirements for each NVQ courses level:

NVQ courses Level 2 Health and Social Care

– for those assisting and giving essential care to people.
– typical jobs at this level are community support assistant and care assistants (day care or residential).

NVQ courses Level 3

– for those performing specific tasks and responsible for care workers.
– typical jobs at this level would include home care organisers and senior/health care workers.


NVQ courses Level 4

– for those in management.


One main requirement is that you are already in employment (paid or voluntary) and sometimes your employer can sponsor NVQ courses. Depending on your situation, your tutor will either support you at work or offer you a centre to go to.

NVQ courses such as this may be free if your situation qualifies or you may be entitled to Government subsidisation.


Length of time to complete the NVQ Health and Social Care course

This course may take 12 months, but more than likely sooner.


Documents to consider downloading from the City & Guilds official website:

NVQ Level 2 Standards and assessment requirements

NVQ Level 3 Adults pathway: Standards and assessment requirements

NVQ Level 4 Adults pathway: Standards and assessment requirements


NVQ courses

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